Logging into the Works platform

You can't sign in/forgot your password

Please click here to reset your password. 

Requesting the  Password Reset 

You can also go to the login page, enter your e-mail address and hit the "Recover Password" button, as in the image below.

Then you will be asked to re-enter your email address, confirm your request by clicking on "Request New Password".

Choosing a New Password

After requesting the password reset, Bureau Works will send you a link by email. Click the link to go to the following screen where you can choose your new password.

Important

When defining a new password, make sure it meets the following criteria:
- Has at least 8 characters
- Has at least 1 capital letter, 1 special character and 1 number
- Doesn't contain any of the following characters: / \ * ^

This article provides more information about choosing your password

Your username isn’t working

Your username is your email address and your password is the one you set.

Email MFA

In order to better protect our users accounts, we're now using email MFA.
When trying to login on your account, you'll be asked to check your email (registered email on our platform) and submit the code that you'll receive.

It is this simple and fast! 

Note: MFA will enable your device for 120 days and then you'll be asked to update it again.

If you already have MFA enabled on your account, you'll need to pass through the MFA you already have ( using mobile application ) and then through the email MFA.

You want to change the email address associated with your account

Please contact us at [email protected]

Logging into the CAT tool

If you have trouble accessing our CAT tool through the Works platform, please immediately contact us at [email protected] Remember you can only access the CAT tool through the platform when you have an open job, as soon as you finish your work in the CAT tool you will no longer be able to access.

If you can't find the answer to your questions in the articles on Zendesk, please contact us at [email protected]