We are committed to excellence.
It's what fuels our organization.
Whether it's a line of code committed by one our developers or a sentence translated by our linguists, we want to meet or exceed expectations.
Our Quality Policy is anchored in our company culture that is uncompromising in regards to quality.
We have a holistic approach towards quality in the sense that we treat it as a byproduct of dozens of processes managed by software and people.
When we face challenges we look at those challenges from a root cause perspective without thinking of things from a blame perspective but from an improvement perspective.
How can we do things differently moving forward?
It may seem like it was a translator who made a mistake, but perhaps they are not making enough.
It may seem like a project manager who made a mistake, but perhaps they are not rested or trained enough.
It may seem like a coder who made a mistake, but perhaps they are under too much pressure or not getting good support from their team.
It's a tapestry and quality is the ultimate design produced by that tapestry.
We are human. We fail.
But we never cease to own our shortcomings so that we can continuosly evolve.
That is our policy towards quality at Bureau Works.