After creating a user, you can manage the following information:

1. General contact information

You can complete the contact information on the screen below. The available information is:

• Name: includes all middle and last names;

• Email: Also the username for logging into BWX. The email is unique and cannot be changed;

• Country/State/City/Postal Code: User Location Information;

• Slack: Display name (no @ needed);

• Skype: Skype account;

• Account status: It can be set as Active, Inactive or Disabled. If Inactive or Disabled, access is blocked;

2. User permissions

In the permissions tab, you can configure the permissions the user will have. The available options are:

• Account-Admin: The Account manager

• Client: stakeholder responsible for placing orders and approving requests

• Project Manager: manager of all stages of the project

• Vendor: linguists, reviewers and other vendors

3. Languages

In this tab, it is possible to edit the language pairs used by the vendors in the translations.

• Choose a source language and a target language and click on Add Language Pair

4. Billing

On this tab, the following information regarding vendors' billing will be displayed:

• Currency: the used currency for billing

• Word Rate: amount per word

• Hourly Rate: amount per hour

• Daily Rate: amount per day

• Pages Rate: value per page

• Payment Method: the method used to pay the vendor

• Bank information: this information must be filled in, so the vendor can be paid by this method

5. Associations

In this tab, you can manage the Organization and Organizational Unit associations to which the user belongs.

●     To add an Organization/Organizational Unit, find the Org/Unit and click + Add

6. Autopilot

The Autopilot feature allows the vendors to see the tasks in their dashboard as long they are eligible for them. On that wise, they can choose to assign themselves and proceed with the work. This feature will save some time touching the PM attributions, seeing that they will not need to assign the vendors for each task.

On this tab, it is possible to manage the autopilot permissions for each user. 

1. Translate: Allows the vendor to become eligible for the workflows: Translation and Feedback Implementation

2. Reviewer: Allows the vendor to become eligible for the workflows: Review, Review 2, Review 3 and Proofreading

3. Voice Talent: Allows the vendor to become eligible for the workflows: Voiceover

4. Sworn Translator: Allows the vendor to become eligible for the workflows: Sworn

5. ICR: Allows the vendor to become eligible for the workflows: In-Country Review and In-Country Review 2

6. DTP: Allows the vendor to become eligible for the workflows: DTP, Subtitling and Video Editing

7. Interpreter: Allows the vendor to become eligible for the workflow: Interpretation

8. Regional Approval: Allows the vendor to become eligible for the workflow: Regional Approval

9. Transcriber: Allows the vendor to become eligible for the workflow: Transcription

10. QA:  Allows the vendor to become eligible for the workflow: QA

7. Tags

In this tab, it is possible to manage the tags related to each user. 

• To add a tag, just type the desired tag in the Tags field.

• To manage the status, just click on the desired status.

TAG insertion makes it easy to find them for the delivery of tasks in BWX. For example, if you want a Vendor related to marketing content, you can easily find it, as the TAG indicates “marketing”.

8. Metrics

On this tab, you can see the metrics that define user performance. The points of analysis are as follows:

1. Average Ratio (%): average user's overall achievement

2. Average Preferential Per Job: Reviews categorized as preferred on vendor work

3. Average Fluency Per Job: Reviews categorized as fluency improvement

4. Average Grammar Per Job: Reviews categorized as grammar correction

5. Average Incorrect Per Job: reviews categorized as incorrect translation

6. Average Terminology Per Job: Reviews categorized as terminology correction

7. First Job: date of first job performed on BWX

8. Last Job: date of the last job performed in BWX

9. Total Words: total words translated within BWX

10. Punctuality Index (%): percentage of task deliveries within the deadline